Here are the answers for many questions that we often get from you by e-mail. It's best to look up the solution for your problem here before you start asking questions. If you aren't satisfied anyway, then please write to us to info@v-methods.com and make sure to describe your situation in full detail.

Q: I want to register my copy of your program. How can I do it?
A: We sell our products through RegSoft registration services www.RegSoft.com. You can pay for your registration by a credit card through Internet, use a TOLL FREE Fax and Phone number or by regular mail with a U.S. currency check or money order. To begin registration procedure click on the Order (or Register) button at the home page of our site or at the page of the selected program.

Q: I don't have a credit card. How do I pay for registration alternatively?
A: Yes, you can pay for registration by posting currency check or cash. Look for more details at the page of the program of your choice.

Q: I have noticed that on the site www.tormoza.com JPEG Imager's description reads the cost of $15 while at your page it is $24.95. What's wrong?
A: Most probably that site offers an old version of JPEG Imager. After the version 2.0 was released, the registration cost has changed. Now it costs 24.95 U.S. Dollars. We are reserving the right to change the programs' prices without notification. So you should refer to our site for the most recent information.

Q: I had registered my copy of your program on-line, but still haven't received my registration number. Can you help?
A: Please, be patient. Banking activities and posting of sales orders take some time (two or more days sometimes). As soon as we get notification, we send you registration data.
A: It's also possible that you have mistyped your e-mail, or a mail server mailfunctioning, your mailbox is overfilled and so on. All those problems make it impossible to send you your key. If you can't receive the key for a long time, please, write us to sales@v-methods.com We are not pleased if we cannot fulfill our obligations. And, please, be attentive while filling out the registration form - this way you can secure yourself from many problems!

Q: What is a registration key?
A: Registration key is a special code containing information on the program's user. That code is unique and is derived from the user's name. After registration we send you a file containing your key via e-mail. It's a plain text file which holds your name (that you used during registration) and registration code. Using the key file the program identifies you as legal user.

Q: What should I do with the registration key?
A: If you have received key file inside ZIP archive you must unpack it first. Then you should place it in the folder where the main executable file of the program (*.exe) is. This would be enough to unlock disabled fucntions and remove limitations of the trial version. Don't forget that the program checks the key every time it runs. That's why it's necessary to keep it in its place (the program's folder) all the time. If you re-install the program in a different folder or into another computer, you should thansfer the key also.

Q: I have received the registration key, but it doesn't work!
A: It's because the program cannot recognize your registration key. There are several possible causes why it may occur:

1. The key is not present in the program's folder. Key file must always reside in the same folder where the executable file is. The program checks out its presence each time it is having been run.
2. The key was not extracted from ZIP archive. To prevent damaging the key by incorrectly working mail programs, we pack it into ZIP archive (the file ???_key.zip). Prior to using it, you should have unpacked your key file (???.key) from it.
3. You have deliberately or accidentally changed the key file. If you haven't reserved an unchanged copy of the key, please, contact us and we'll send you the key again.
4. You are attempting to run the program inside its distribution ZIP package without unpacking it. If so, you have to extract all its files in a directory first.

If you cannot make the program to recognize the key anyway, tell us of your problem, trying to describe your actions as thorough as possible, and we'll try to help you.

Q: I have registered one of your programs earlier, but I have got a little crash recently and lost all my files, including the registration key. What should I do?
A: Contact us via e-mail support@v-methods.com. To allow us identify you as a registered user, write your name and/or e-mail you have used during registration. We'll send you your key again. You don't have to pay for your registration more than once.

Q: Can I copy my registration key anywhere for my own purpose?
A: Yes, you can. You can record copy on a floppy or CD (to save it from possible loss), transfer to another computer and do whatever you want with it. Just make sure you don't give it to other people. Only key's owner has right to use the key. Distributing the key among third party people (even if they are your friends) you violate the terms of the license agreement.

Q: I use the registered version of JPEG Imager 1.0. But after installing a new version (2.0 or higher) my old key has no effect.
A: With transition to the version 2.0 the format of the key has been changed. Keys for the new versions are sent out gratis, but only upon request. Write us to support@v-methods.com and we'll send you your new key. You don't have to register your program again (and pay for it).